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Pickup available at KYOTO
Usually ready in 24 hours
Product information
If you order before 14.00 we will ship your package the same day*We make reservations for weekends, holidays and promotional periods as the freight company may have longer delivery times during these periodsShipping.
All orders are sent with Postnord to the parcel shop and can be tracked via your tracking number mentioned in the shipping confirmation. Transit timesDanish orders will be delivered 3-5 days after you have received your shipment confirmation. International orders will be delivered 3-7 days after you have received your shipment confirmation.We strive to ship orders as soon as possible and as a customer you can expect to receive your order no later than 2 weeks (14 days) after receiving the order confirmation.
- We offer free shipping to the parcel shop on all purchases over DKK 999.
- If the order amount is less than 1000 kr, the shipping costs 55 kr.
- The shipping is handled by PostNord to ensure reliable delivery.
- You will receive a tracking number when the item is packed and ready for pickup.
We offer a 14-day return policy, so you can be sure of your purchase.
You can hand in the store on Istedgade or use the return portal at the bottom of the page if the item must be sent.There will be 1-3 days processing time after receipt of your return.The return amount will be returned to the payment method that has been used.It may take up to 14 working days before the amount is back in your account, this depends on which bank you use
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F.A.Q
Frequently asked questions
Hvordan fungerer jeres fragtpolitik?
- We offer free shipping to the parcel shop on all purchases over DKK 999.
- For orders under 1000 kr, shipping costs 55 kr.
- Shipping is handled by PostNord to ensure reliable delivery.
- You will receive a tracking number when the item is packed and ready for pickup.
Can I pick up my goods myself?
Yes, you can choose to pick up your items for free in our store at Istedgade 95, Copenhagen V.
Are your products always in stock?
Yes, we have the same stock online as in our physical store. Unless otherwise stated, so you can be sure that the items you see online are available for immediate delivery or pickup.
What is your address and contact information?
Istedgade 95,
1650 Copenhagen V, Denmark.
We can be contacted by phone +45 33 31 66 36 ( Key 2 ) or by e-mail at webshop@kyoto.dk.
What are your opening hours?
We are open Monday to Friday from 11:00 to 18:00, Saturday from 10:00 to 17:00 and Sunday from 11:00 to 15:00.
How do I make a return?
We offer a 14-day return policy so you can be sure of your purchase.
You can hand in the store on Istedgade or use the return portal at the bottom of the page if the item needs to be sent.
There will be 1-3 days processing time after receiving your return.The return amount will be refunded to the payment method used.It can take up to 14 working days before the amount is back in your account, depending on which bank you use.
Can I exchange an item?
Items cannot be exchanged, a new web order must be placed here, but in the store on Istedgade, items can be exchanged for a different size if desired, however, this must be done in person.
Order confirmation
If you do not receive an order confirmation, please check if you have entered the correct e-mail address or if the order confirmation is in spam.